Return and rescheduling policy
This page outlines how we handle schedule changes and returns related to photo zone services and decor rentals.
Our goal is to support your event while caring for the time and materials that each design requires. Last updated: February 2026.
Rescheduling your event
We understand that dates sometimes need to move, and we aim to be flexible where possible.
If you need to reschedule, please contact us as soon as you can using the details on the contact page. We will review studio availability, materials reserved for your event, and any venue requirements before confirming a new date.
In many cases, design work already completed can be adapted to a future date, which helps keep the process steady and respectful of everyone’s time.
Returns related to decor rentals
Some photo zones include decor pieces that are loaned to your event and then returned to our studio.
Any return details for decor pieces will be clearly explained during booking, including handover times and who is responsible for packing items after the event. We keep these guidelines simple so that the end of the event feels as calm as possible.
If unexpected changes occur, please let us know as soon as you are able so we can suggest practical next steps.
Cancellations and partial work completed
Each design involves planning, sourcing, and preparation, even before setup begins.
If an event is cancelled, any approach to payment or credits will take into account design time already spent, materials purchased, and the remaining calendar time before the original date. These details are typically described in your specific booking notes.
Questions about this policy
We welcome open conversation about schedules and returns so that all sides feel informed and supported.
If you have questions about how this policy would apply to your event, please reach out before confirming a booking so we can walk through examples together.
Ask about returns